Agenda

updated 5-29-2018


Friday, June 15

4:30 pm - 6:00 pm On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here.
  • Banking and Financial Institutions I (Presented by Rich Bradley, ath Power Consulting)
  • Brand Standards Auditing (Presented by Steve Boyd, HS Brands International)
  • QSR & Casual Dining (Presented by Carey Medina, GfK Mystery Shopping)
  • Video Shopping I (Presented by David Hartley, Elite CX Solutions)
5:30 pm - 8:00 pm Opening Night Networking Reception
8:00 pm - 10:30 pm MSPA Game Night with Bingo and Team Trivia
 

Saturday, June 16

8:30 am - 9:00 am Your Association and You

Presented by MSPA President Charles Stiles (Business Evaluation Services)

9:00 am - 9:40 am MSP Roundtable: Be My Go-To Shopper

With Jason Bare (Bare International), Tim Gavrilov (Secret Shopper), Marguerite Turner (Elite CX Solutions), Susan Ogle (Alta360 Research) and Lisa Wood (MysteryShopping.Com)

9:45 am - 10:25 am Mystery Diners: A Peek Behind the Camera

Presented by Charles Stiles (Business Evaluation Services)

10:30 am - 11:10 am How to Blend into the Crowd and Emulate Real Buyer Behavior

Presented by Deb Trimpe (Highland Homes)

11:15 am - 12:00 pm  MSP Roundtable: Whaddya Wanna Know?

With Juan Charana (Consumer@Site), Jane Edwards-Hall (GfK Mystery Shopping), Joe Kromer (MaritzCX), Mike Mershimer (HS Brands International) and Charles Stiles (Business Evaluation Services)

12:00 pm - 1:30 pm Lunch with the MSPs/Shoppers' Choice Awards
1:30 pm - 2:00 pm These breakout sessions are designed for new or veteran shoppers. Choose what fits you best.
10 Things Everyone Needs to Know About Mystery Shopping

Presented by Carey Medina (GfK Mystery Shopping)

Crafting Storyline for New Homes/Apartment Shops

Presented by Donna Richardson Horwedel (Impact Marketing)

2:10 pm - 2:40 pm Let's Get Organized

Presented by Randi Hardiman (360 Intel)

MSP Roundtable: Opportunities Beyond Basic Mystery Shopping

With Mike Mershimer (HS Brands International), Sam Hersey (The Consumer Insight) and David Hartley (Elite CX Solutions)

2:50 pm - 3:20 pm Maximizing Income via Route Shopping

Presented by David Hartley (Elite CX Solutions)



 

Claim Your 20%: New Tax Deduction for Independent Contractors

Presented by Patrick Hollrah (CertifiedSE)

3:30 pm - 4:15 pm You Be the MSP Workshop

Presented by Rich Bradley (ath Power Consulting)

4:15 pm - 5:00 pm

The Tell-Tale Signs of Scams and Frauds

Presented by Patrick Hollrah (CertifiedSE) and Doug Rector (Northwest Loss Prevention)

5:15 pm - 11:15 pm MSPA Visits the Stockyards Championship Rodeo 

Many of you have asked and here it is – the Saturday night Optional Event is at the Stockyards Championship Rodeo! The two-hour show features bull riding, tie-down roping, team roping, barrel racing, bronc riding and breakaway roping. Plus, calf and mutton scrambles for the kids. Join your fellow MSPA members for a bus ride to and from the rodeo, VIP dinner and an overall good time.

Guests are welcomed to attend. The price is $74.50 per person and includes transportation and a barbecue dinner.

The bus will depart at 5:15 pm and return around 11:15 pm.

Sunday, June 17

9:00 am - 12:00 pm Video Shopping II (Presented by David Hartley, Elite CX Solutions and Donna Richardson Horwedel, Impact Marketing)

Video Shopping II takes your video shopping training to the next level. In this course, you will take the theories and knowledge gained in Video I and put them to practical use. Learn about the various types of equipment, shirts, mounting techniques and safety precautions and get hands-on time with the equipment—you will also be able to rig up and shoot test video. It is highly recommended that you bring your own video shopper shirt to the session. We will have equipment present for both training and purchase.
9:00 am - 10:25 am On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here.
  • Brand Standards Auditing (Presented by Steve Boyd, HS Brands International)
  • Fine Dining (Presented by Jane Edwards-Hall, GfK Mystery Shopping)
  • Professional Responsibility & Ethics (Presented by Rich Bradley, ath Power Consulting)
  • QSR & Casual Dining (Presented by Carey Medina, GfK Mystery Shopping)
10:30 am - 12:00 pm On-Site Certification Courses

For details about the MSPA Certifications and prerequisites needed, click here.
  • Brand Standards Auditing (Presented by Steve Boyd, HS Brands International)
  • Fine Dining (Presented by Jane Edwards-Hall, GfK Mystery Shopping)
  • Professional Report Writing (Presented by Rich Bradley, ath Power Consulting)
  • QSR & Casual Dining (Presented by Carey Medina, GfK Mystery Shopping)
12:00 pm - 1:00 pm Lunch with Certification Presentations and Closing Announcements

 

      
 
  COUNTING DOWN TO
MSPA
SHOPPERFEST 2018
 
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