Certifications

MSPA Americas offers certification (membership is required to obtain certification) to educate independent contractors. Certification programs allow you to make informed decisions and professional improvements for yourself and your industry. There are a number of private companies who may offer certification programs. MSPA Americas has no control over those programs and therefore does not recognize any certifications other than its own in the MSPA Americas Independent Contractor database. Our platform allows us to offer most of our certifications to you 24/7 - check out each course for availability! Have any questions? Check out our Certification FAQs.

Membership is recommended to obtain certification. Click here to join.
To view the flyer for more certification information, click here.

All courses MUST be completed on a PC or Mac.  Mobile devices including smartphones and tablets are not compatible with the certification courses.

If you need to access your certification code(s), click here to log into your account.
 
Intro to Mystery Shopping  QSR & Casual Dining  
Gold Certification Fine Dining Video Shopping I
Professional Responsibility
& Ethics
 
Banking & Financial
Institutions I
Video Shopping II
Professional Industry Writing Brand Standards Auditing  






 

Bundle and Save $10!!! 
Or purchase courses separately below.

Core Bundle - Plus: $60 | Basic: $80
The Ethics and Writing courses in one purchase to get you started.




ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.


Dining Bundle - Plus: $60 | Basic: $80
The QSR and Fine Dining courses will cover all your dining certification needs for mystery shopping!



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.


Business Bundle - Plus: $60 | Basic: $80
Sign up for Banking and Brand Standards Auditing and save!



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
 
 
 
Enroll for Individual Certifications
Does the Plus level price look more appealing?  Upgrade your membership today!


Intro to Mystery Shopping Certification (CORE COURSE) - Plus: Free | Basic: $25
The Intro to Mystery Shopping course, formerly known as Silver Certification, is an overview introduction to the mystery shopping industry. This initial module covers the basic practices and required skill set for becoming a mystery shopper and serves to build a necessary foundation needed prior to enrolling in other courses.

ATTENTION: The Intro to Mystery Shopping Certification course is included in your first-year membership dues of the Independent Contractor - Plus category, a link is provided in your welcome email to take the course. If you are an Independent Contractor - Basic member you can purchase the Intro course for $25. All sales are final, no refunds.

 

Gold Certification - Plus: $75 | Basic: $100
Gold Certification is an optional advanced level introductory course. Those evaluators who achieve their Gold Certification are signaling to MSPA Americas provider companies that they have been trained in the advanced essentials of mystery shopping. Gold Certification demonstrates that an evaluator has invested the time and resources to study and become an expert mystery shopper. Please note, this certification was previously sold as a DVD but as of September 1, 2017, those are no longer available. Only links will be sent moving forward.

ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.


Professional Responsibility and Ethics (CORE COURSE) - Plus: $35 | Basic: $45
Serious evaluators who conduct mystery shops realize that the final output of their work product can impact many people, including the workers at the mystery shopping provider companies, and especially, the lives of the employees of the ultimate clients. Being a model representative of the industry involves being set up properly in business, knowing the legal and industry accepted standards in place and having a clear sense of the ethics expected by all. This course is a comprehensive review of all these factors.



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Professional Industry Writing (CORE COURSE) - Plus: $35 | Basic: $45
Well-written and descriptive reports are the keys to a successful mystery shop. This is important for two reasons. Your precise and intentional use of vocabulary helps to convey your exact impression during your shop. Secondly, the use of proper English and grammar cuts down on the time that mystery shopping provider edits and proofreaders have to put into your report once submitted. Those companies are looking to use most frequently the independent contractors who submit the best reports needing the least amount of editing because it breeds confidence in the submission of the report to the client and it saves the MSP money in reduced editing and proofreading time. This is your chance to stand out as a certified Professional Industry Writer by completing this course and passing the corresponding exam. Editors and proofreaders spend the bulk of their time fixing the same typical errors: generic writing, improper choice of vocabulary and inconsistency in writing. Join us for a crash course in attacking these areas and then demonstrate your understanding by passing the course exam for certification in this class.



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Quick Service Restaurant & Casual Dining  - Plus: $35 | Basic: $45
QSR (Quick Service Restaurants) and Casual Dining shops are possibly some of the most widely available in the mystery shopping industry. The forms are generally relatively simple to fill out and do not require a lot of time to complete, which can make them popular with evaluators of all levels of experience. That said, somewhat intricate timings may be involved in the shop itself, and note-taking is still important to ensure that the form is accurate and complete. While these shops often do not require lengthy narratives, it is still important to write clearly, concisely, and objectively to get the required information across. This course will include tips and tricks on how to complete these shops correctly and thoroughly. Prerequisites: All Core Courses



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Fine Dining  - Plus: $35 | Basic: $45
In general, only the most experienced and trustworthy evaluators are chosen to complete fine dining mystery shops. Completing a fine dining assignment requires excellent concentration and observation, surreptitious note-taking skills, and the ability to blend in with the clientele of the restaurant. The forms often require lengthy comments over multiple sections and interactions with up to six or seven employees. Excellent writing skills are a must, including the ability to organize information into concise, sequential narratives. This course reviews the ins and outs of fine dining assignments and provides advice on the best way to complete them successfully. Prerequisites: All Core Courses



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Banking & Financial Institutions I  - Plus: $35 | Basic: $45
Financial Institutions, large and small, domestic and international, rely heavily on mystery shoppers to maintain a high level of sales and service standards, as well as to ensure strict governmental compliance. This course reviews the basic types of shops which many large-scale and regional/community banks often contract for, as well as the types of skill sets necessary to be successful at these shops, which tend to be some of the most lucrative paying in the industry. Prerequisites: All Core Courses



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Brand Standards Auditing  - Plus: $35 | Basic: $45
Much the same as a “reveal shop”, brand auditing is somewhat similar, except that the auditor will announce upfront that he or she is there to conduct an inspection of the store’s compliance with the mandatory brand standards which the franchisor and/or corporate office are expecting to be in place. This course gives an overview of the industry, the requirements needed to be a successful auditor, and the paths to find auditing work. Prerequisites: All Core Courses



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Video Shopping I - Plus: $75 | Basic: $85
This course covers the basics of conducting hidden video mystery shops, particularly in the industries of new homes, multi-family (apartment) homes, automotive and education. This introductory course covers a basic overview of how video works, client expectations during a video shop, camera positioning, common errors and the laws surrounding the recording and use of hidden video. The prerequisites for completing the Core Courses which are typically required before enrolling in this course are temporarily waived at this time.



ATTENTION: Once you purchase the certification, you will receive an e-mail with instructions and links to the test. All sales are final, no refunds.
Video Shopping II - Plus: $75 | Basic: $85
This course is a practical hands-on lab in which students role play and experiment with hidden video equipment in order to master the use of and receive feedback on, their demonstrated handling of the equipment. Students must submit a sample video shop in order to become MSPA Americas Video Shopping II certified. Students are encouraged to bring their own equipment if they have it, but it is not a requirement of the courses. Due to the nature of the instruction, this course is only offered on-site at ShopperFest and other MSPA live training sessions. Prerequisite: Video Shopping I

This course is available each year at ShopperFest and sometimes throughout the year in major cities.  Notice of upcoming events will be sent to your email address on file and to all certified Video I evaluators.