Mission & Vision
MISSION
MSPA Americas is a professional organization and resource that connects and supports the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience.
VISION
Our vision is to see our members provide timely, actionable and impactful resources which are the genesis and on-going support for shaping the future of business communities of the Americas. We build a bridge of honest, constructive and transparent feedback between customers and the brands that serve them in order to maximize satisfaction, efficiencies, brand loyalty and company revenues.
Click here for a copy of the MSPA Americas bylaws.
MSPA AMERICAS GOALS
| Protect | Lobby legislators to help define legislation that pertains to our industry. |
| Brand | Raise the awareness of the MSPA Americas name, logo and brand. |
| Value | Create value for all members through benefits, networking and education. |
| Grow | Maximize membership through growth strategies and campaigns. |